Kiss Branding Limited may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.
This policy was last updated and reviewed in accordance with the GDPR regulations on 25th May 2018.
2. What information do we collect
We use contact forms and data gathering tools including Google Analytics, HubSpot and HotJar to help us better understand the visitors using our site. This allows us to continually improve the quality of the services we provide.
We may use these tools to collect and process the following kinds of personal information:
● Computer or device information (e.g. your IP address and operating system).
● Interactions and visits to our website.
● Name and job title.
● Contact details including email addresses, phone numbers and postal addresses.
● Submitting an enquiry via the contact form(s) included on this website and or any enquiry made by phone or email.
● Reporting any problems related to the website.
● Any other information that you choose to send to us.
● Other information relevant to customer surveys and/or offers.
● Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
3. What we do with the data
This information allows us to understand your needs and provide you with a better service. We may use your personal data for our legitimate interests in order to:
● Provide information and quotes for our goods and services.
● For internal record keeping.
● Administration of our Digital Channels;
● Obtaining customer feedback (including through customer satisfaction surveys);
● Business, website and consumer analysis and reporting; and
● Correspondence between us, including where you use our ‘Contact us’ form.
● Improve and customise our site and services according to your interests.
● Ensure content from our site is presented in the most effective manner for you and for your device.
● Contact you for marketing purposes r elating to our business which we think may be of interest to
you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
● Contact you by email, phone or post for general commercial communications.
● Process and deal with any complaints or enquiries made by you.
● Send statements and invoices to you and collect payments.
● Send you email notifications which you have specifically requested.
● Provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies allow us to give you a good browsing experience and gives us an understanding of how you use our site. Some cookies may have already been set as soon as you visit the site. You can delete and block cookies using your browser, but parts of our site might not work without them.
5. Types of Cookies
A visit to a page on the site may generate the following types of cookie:
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We may use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use “analytics” cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Information supplied by cookies can help us to analyse the profile of our visitors and help provide you with a better user experience.
6. Google Analytics
Website visitors can choose how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out browser add-on. For further information on the Google Analytics Opt-out browser add-on visit https://tools.google.com/dlpage/gaoptout/
8. Disabling Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of our website. You can also delete cookies stored in your browser, although the steps to achieve this will vary according to the browser and operating system you are using.
For further information on cookies generally visit www.allaboutcookies.org or refer to the documentation provided with your web browser software.
9. Third party functions
10. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
● To the extent that we are required to do so by law e.g. customer data for accounting purposes.
● In connection with any legal proceedings or prospective legal proceedings.
● In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
12. International data transfers
13. Personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal data for our legitimate interests only. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
14. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
15. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
● The payment of a fee (currently fixed at £10.00); and
● The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law. You may instruct us not to process or restrict use of your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
To request permanent removal of all your personal data, please write to Kiss Branding Limited, 131 Clarence House, The Boulevard, Leeds, LS10 1LH. We will carry out the data removal procedure within 60 days of receiving notice and send you written confirmation once completed.
17. Data controller
The data controller responsible in respect of the information collected on this website is Kiss Branding Limited.
GDPR Policy Documents
Further information relating to our obligations and commitments specific to GDPR can be found in the following policy documents.